Exchange and Returns (Money Back Guarantee)

Created by Tony Song Jan 10, 2020 09:09:38 AM Published in Terms and Conditions 184 Views.

If when you receive your product(s), you are not completely satisfied you may return the items to us, within 45 days for refund ("money back guarantee"). Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards and gifts, plus all accessories and documents provided by the manufacturer and EastRising.

You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.

Shipping back to EastRising is paid for by the customer including exporting tax and importing tax. We are in general unable to refund you postal fees and tax.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

By default, the refund amount cannot exceed the original order amount paid to EastRising. EastRising is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by EastRising.